Making your frame
Every frame is made to order. Please allow 3-5 working days for us to make and pack your order before it ships.
Delivery
We deliver to the UK only. Standard delivery by Royal Mail 48 is included in the price. Express delivery (Royal Mail Tracked 24) is available at checkout for an extra £3. Express delivery speeds up the postage only; the 3-5 working day making time still applies.
Changed your mind?
You can cancel and return a standard stadium frame from our shop within 14 days of receiving it, without giving a reason. Tell us in writing (email modelforgestudiouk@gmail.com) within those 14 days, then send it back within a further 14 days. Please return it in the condition you received it, well packed. You pay the postage to return it. We will refund the price you paid, including standard delivery, within 14 days of receiving it back.
Faulty or damaged
If your frame arrives damaged or faulty, email us with a photo as soon as possible. We will replace it or refund you, and we will pay the postage.
Custom frames
Custom frames, including personalised location maps and stadiums made to your own request, are made specially for you, so they cannot be cancelled, returned or refunded for a change of mind. If a custom frame arrives faulty or damaged, we will put it right.
This does not affect your statutory rights.
Contact
Model Forge Studio, 5 Martinton Road, Dumfries, DG1 3QT. Email modelforgestudiouk@gmail.com.