Refund and Returns Policy

Refund and Returns Policy

Every frame is made to order. Here is how returns and refunds work.

Standard stadium frames: changed your mind

You can cancel and return a standard stadium frame from our shop within 14 days of receiving it, without giving a reason. Tell us in writing (email modelforgestudiouk@gmail.com) within those 14 days, then send it back within a further 14 days. Please return it in the condition you received it, well packed. You pay the postage to return it. We will refund the price you paid, including standard delivery, within 14 days of receiving it back.

Faulty or damaged

If your frame arrives damaged or faulty, email us with a photo as soon as possible. We will replace it or refund you, and we will pay the postage.

Custom frames

Custom frames, including personalised location maps and stadiums made to your own request, are made specially for you, so they cannot be cancelled, returned or refunded for a change of mind. If a custom frame arrives faulty or damaged, we will put it right.

This does not affect your statutory rights.

Contact

Model Forge Studio, 5 Martinton Road, Dumfries, DG1 3QT. Email: modelforgestudiouk@gmail.com